Shipping

Australia and International Deliveries

Australia Post

When will my order be shipped?

Generally, orders will be shipped within 24-48hrs of order confirmation. Exceptions such as weekends and public holidays apply.

Do you ship internationally?

Yes, we do.
Please read our Postage and Returns page.

How can I track my order?

You will receive an order confirmation once your order has been successfully transmitted. You will also receive a shipping confirmation email from us and the chosen shipping company for your order once dispatched with a tracking number included. You may then check the status of your order at any time by logging on to the relevant postage website and tracking your order with your tracking number.

I have not received my order yet, where is it?

If your parcel is lost or delayed in transit, please track your order first to confirm where it is and what might be wrong and then if needed, please email Customer Service and we will do our very best to help resolve the issue for you.

Delivery

Please read our Postage and Returns page.

Returns

Please read our Postage and Returns page.

Shopping

How many discount codes can I apply to one order?

You can apply one discount code per order into the discounts section.

Item availability

The item availability is listed in the product details page. All colours and sizes available will be shown and available to add to the shopping bag. If we are out of stock on an item, and you would like to enquire if we will be receiving more – please email Customer Service.

Do you have a size guide?

Due to the “One-size-fits-a-few” concept of our clothing, we have included both Garment and Model Measurements for each item on each product page.  One-size-fits-a-few = the “base frame” for each garment equates to approximately a size 14-16 (Australian) in traditional standards, with many items flexible enough to be worn by women outside these parameters. Please refer to the garment dimensions for detailed breakdown of fit.

Where can I find more information about your products?

We have attempted to provide as much information as possible in our product pages, however if you have any additional questions, please feel free to contact Customer Service.

Do your prices include GST?

The prices in our webstore include GST.  

How do I pay for my order?

We accept numerous payment methods. Please select your preferred method in the checkout phase of ordering.

When will I be charged?

If your card is authorised, the payment will be made immediately and you will receive an e-mail confirming your order has been successful.

Issues with Orders

What happens if I receive a product I never ordered?

We sincerely apologise for any incorrect orders delivered. Please notify us at Customer Service as soon as you realise you have the incorrect product. Please include as much information as possible in your email, including photos if applicable. We will organise and confirm a resolution for you which can include sending you the right garment or organising a refund if we do not have any left of your originally purchased item. We will send you a free return paid postage satchel for return of the wrong garment.

What happens if I am missing a product in my order?

We sincerely apologise for any incorrect orders delivered. Please notify us at Customer Service as soon as you realise you are missing any items. Please include as much information as possible in your email, including photos if applicable. To expedite the process, we will request that you send us a photo of the invoice we included in your order bag. Once we have all the details and can confirm it was missing, we will then organise to ship your missing item asap.

Can I change my order?

If a mistake is made during your ordering process, please email Customer Service immediately.  If we are not contacted prior to posting your order, then it will have to go through the regular Returns and Exchanges procedure. However, if we receive your email prior to posting your order we will place your order on hold, and contact you to confirm the change to your order.

Can I cancel my order?

If you would like to cancel your order, please email Customer Service immediately.  If we are not contacted prior to posting your order, then it will have to go through the regular Returns and Exchanges procedure. However, if we receive your email prior to posting your order we will place your order on hold, and contact you to confirm cancelation of your order.

Faulty Item

Please read our Postage and Returns page.

How do I contact customer service?

Please send us a message with your question to Customer Service, and we will get back to you as soon as possible.  Our operating hours are from Monday to Friday, between 9:00 am to 5:00 pm (AEST).

Website or Payment Issues

Payment Problems

Please contact Customer Service if you have any concerns regarding your payment.  There can be several reasons why payment issues arise, and we will investigate immediately.

Website errors – technical or content

Our website should be working all the time. However, if you do find an error in our website or while loading it, please let us know by contacting Customer Service so we can attend to it immediately.

Privacy Policy

We are committed to protect your privacy and don’t distribute, sell or rent information you provide us to anyone. For more information you can check our privacy policy.

Newsletter

How do I subscribe to your newsletter?

You can easily subscribe to our newsletter in the bottom of our website or on our Design Crew page, to be the first to hear about what is happening at Inner Monroe.

How often will I receive your newsletter?

We won’t spam you with endless emails. The time of year will greatly influence the amount of input we require and any updates we provide, however we commit to sending no more than 1 email per fortnight to your inbox. And of course, there will always be the opt out option for you at the end of every email.

How do I unsubscribe from your newsletter?

If you change your mind, you can unsubscribe at any time by clicking ‘unsubscribe’ at the end of the newsletter.